Digital transformation isn’t just a buzzword, and it’s not just something you tell your IT department to handle, it’s more importantly about business transformation.
Business transformation can’t be driven solely from the grassroots of an organisation. It is a change in how most businesses operate that it requires leadership from the board of directors.
But what is it? At its core, digital transformation means realigning your organisation to truly focus on your customers by taking advantage of modern technology. From mobile apps to security to data collection and analysis. Companies take it on because their customers, whether businesses or consumers, expect them to be digital.
Begin with Questions
A firm’s leadership need to ask hard questions about its business. A good question to begin with is: ‘If you were starting with a clean slate, would you create the same company and operate the same way you did 10 (or 30) years ago?’ If the answer is yes, you’re either not digging deep enough, or you are lying to yourself. You’ve got to find people who are willing to change.
With growth in technologies such as Internet of Things (IoT) and robotic process automation, the need to change the foundation of a business increases. Robotic process automation (RPA) involves delegating mundane clerical tasks to computers. Aside from more efficient use of people, RPA improves business decision making by moving critical data from filing cabinets to digital manipulation and evaluation.
We often receive feedback from our clients echoing exactly this. The implementation of a document management system has aided business transformation. We get told how the ‘customer services team are saving approximately 15 hour of filing a week’ or ‘the system has provided greater security, retrieval is faster and the information is accessible from any location’.
Business transformation is about finding ways to make it easier for customers to do business with you. If you’re looking to make the move to electronic document management, get in touch with us on 01695 733600 or email firstname.lastname@example.org